Case Study

LaundriPOS

How we built a complete laundry management platform serving businesses across Nigeria.

SaaS Platform | Co-Developed Product

The Challenge

The Nigerian laundry industry operates largely on pen-and-paper. Business owners struggle with order tracking, customer management, payment reconciliation, and business analytics. Orders get lost, customers are forgotten, and revenue leaks go unnoticed.

No purpose-built solution existed for this market. Generic POS systems didn't understand laundry workflows — the drop-off to pickup cycle, garment categorisation, special handling instructions, or the need for customer notifications at every stage. The industry needed software designed specifically for how laundry businesses actually work.

Our Approach

01

Discovery & Research

We spent weeks embedding with laundry business owners — understanding their daily workflows, pain points, and the manual processes costing them time and money.

02

Rapid MVP Delivery

We shipped a functional MVP quickly — order tracking, customer management, and basic invoicing. Enough to test with real businesses and validate the concept.

03

Iterative Development

Real laundry businesses used the product daily and gave us continuous feedback. Every sprint was shaped by what operators actually needed on the shop floor.

04

Mobile-First Design

Most operators manage their business from a phone on the shop floor. Every screen was designed mobile-first for speed and usability in a fast-paced environment.

Key Features Built

Every feature was designed around real laundry business workflows — not generic software patterns.

Order Management

Track orders from drop-off to pickup with real-time status updates, automated timelines, and order history for full visibility.

Customer Database

Full CRM with order history, preferences, contact management, and customer segmentation for repeat business growth.

Payment Integration

Seamless digital payments, automated invoicing, payment tracking, and reconciliation — no more missing payments.

Business Analytics

Revenue reports, customer insights, peak hour analysis, and performance dashboards to drive data-backed decisions.

Multi-Branch Support

Manage multiple locations from a single dashboard with branch-level reporting, staff management, and inventory tracking.

SMS & WhatsApp Notifications

Automated customer updates at every stage — order received, in progress, ready for pickup, and delivery confirmation.

Results

LaundriPOS is now the go-to laundry management platform in Nigeria.

Growing
Laundry businesses onboarded across Nigeria
Tens of thousands
Orders processed
Enterprise-grade
Platform reliability
Significant
Reduction in lost orders

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